Understanding Your WEVO Credit Usage
Learn how to view your WEVO credit usage, understand credit statuses, review usage history, and manage usage across your agreements.
Where can I view my credit usage?
Open the menu in the lower-left corner of the WEVO application and select Agreements & Usage.
From there, you can view your agreement details and credit usage.
What do “In Progress” and “Completed” mean?
In Progress credits are associated with an activity, such as a WEVO Pro study or Pulse, that is still ongoing.
Once the activity is finished, those credits will move to Completed. If the activity is canceled or does not complete successfully, the associated credits will be released.
I have multiple agreements. How can I view usage for each one?
If you have access to multiple agreements, use the agreement dropdown to select the agreement you’d like to view. The usage information displayed will update based on your selection.
What should I do if I notice an issue with a charge or my credit usage?
If something in your usage history doesn’t look right, contact us at customersupport@wevo.ai.
Our Customer Support team can review the activity and help determine whether an adjustment is needed.
Who can view and export detailed usage history?
Detailed usage history and usage data exports are currently available to assigned admins only.
What is the difference between the Grouped and Raw views?
Admins can view detailed usage history in two ways:
Grouped view combines usage events associated with the same activity, such as multiple credit events related to the same WEVO Pro study.
Raw view displays each individual usage event separately, providing a more detailed view of credit activity.
How can I manage my team members and Pulse seats?
The ability to manage team members and Pulse seats directly within WEVO is coming soon.
For now, if you need assistance with your account or have questions about your usage, contact customersupport@wevo.ai.